Refund & Cancellation Policy

1. Overview & Subscription Principles

At Clanexa, we want subscriptions to be simple and transparent. This policy explains how cancellation, renewal, refunds, and subscription changes work for Clanexa Plus subscriptions.

Note: Subscription handling may vary by purchase platform and applicable law.

2. Cancelling Clanexa Plus

Parents should have complete control over their family subscriptions:

• You can cancel your Clanexa Plus subscription at any time.
• There will be no cancellation fees or penalties.
• Cancelling your subscription will stop future automatic renewals.
• Paid Plus features and limits will remain active until the end of the current paid billing period.
• Once the billing period expires, your account will automatically shift to Clanexa Basic.

Cancelling a subscription will stop the next renewal. It will not automatically create a refund for the current billing period.

3. Automatic Renewal

Clanexa Plus is a recurring subscription that renews automatically each billing period until cancelled.

Before any paid subscription is confirmed, the subscription fee, billing frequency, renewal behavior, and cancellation method are clearly communicated.

4. Refund Policy

For paid subscriptions, payments will generally be non-refundable, and Clanexa will not ordinarily provide prorated refunds for partially used billing periods, except where required by applicable law or the policies of the platform through which the purchase was made.

Please note:

• Clanexa does not plan to offer a separate 7-day or first-purchase money-back guarantee.
• Genuine duplicate charges resulting from technical errors will be reviewed promptly.
• Incorrect billing errors will be reviewed and corrected.
• Significant service outages or technical issues affecting access may be reviewed fairly.
• Other exceptional circumstances will be considered on a case-by-case basis.

Where a refund request is approved or legally required, it will be processed through the original payment method and purchase channel used.

5. Purchase Channels

The process for requesting cancellations or refunds depends on where the subscription was originally purchased:

6. What Happens After Cancellation

Cancelling a Plus subscription will not delete your Clanexa account or remove your uploaded documents:

• When paid Plus access ends, your account will move smoothly to Clanexa Basic.
• Your existing retained family updates will not be immediately deleted simply because Plus was cancelled.
• Clanexa Basic plan limits (such as the 30-day viewable history limit and 1 child profile support) will apply to your active view.
• If you choose to re-subscribe to Plus, eligible retained historical documents will become viewable again in accordance with our data retention rules.

7. History & Data Retention

Clanexa maintains clear, rolling per-item retention guidelines for family information:

Rolling Retention: School documents and extracted updates are retained for up to 18 months from the exact date each item was added to Clanexa. This is a rolling per-item retention period, not 18 months from account creation.

Downgrading from Plus to Basic will not restart or extend this 18-month rolling retention period. Information that reaches the end of its 18-month retention period may be permanently deleted from our systems, subject to limited backup, security, or legal operational requirements.

8. Account Deletion

Cancelling a subscription will stop recurring billing, but it is separate from deleting your account. If you wish to permanently delete your account and associated personal information, please review our Privacy Policy for instructions on requesting account deletion.

9. Fair Cancellation Commitment

Clanexa will not use hidden cancellation controls, fake urgency, guilt-based messaging, or intentionally difficult multi-step cancellation flows. Managing a subscription should always be straightforward.

10. Support & Billing Inquiries

For any questions about subscription terms, billing status, cancellation assistance, or charge inquiries, please reach out to Clanexa Billing Support:

Additional grievance-redressal details will be published where required.